I'm getting errors while trying to post to Facebook
If you're having trouble posting to Facebook from Stencil, there are a few things that could be the cause. Here are a few possibilities:
- You changed your password on Facebook
For security reasons, if you change your password on Facebook, it will prevent Stencil from being able to post to your account. Please reconnect your Facebook account to Stencil, and try again
- You no longer have permissions to post to a specific page
It's possible that when you first connected your Facebook account & pages to Stencil, you had full permissions to post to them. However those permissions can change if someone who manages the pages changes them on your behalf. We recommend you head over to Facebook and double-check that you have the necessary permissions to access and post to that page.
- It's been longer than 6-months since you used Stencil to post to a Facebook account or page
For security reasons, Facebook may prevent you from posting to it via Stencil if you haven't used Stencil & Facebook together for 6-months. Try re-connecting your Facebook accounts & pages to Stencil to fix this.
If none of these address your problem, please contact us so we can work with you to figure out the problem.