Why are my images coming out black?

It's possible that you've run into the dreaded "When I save my images, they show up as black" issue. In most cases, this is an issue related to your computer's memory.

Please try the following, in order, to resolve this issue:

1. Restart your browser and try again
2. Restart your computer and try again
3. Try using the Chrome browser

The reason this bug comes up is that even though Stencil is a very simple to use tool, it does require a fair amount of your computer's memory in order to save images properly. And if you have too many tabs open, haven't restarted your browser, or haven't restarted your computer in some time, it's possible that Stencil won't have access to enough memory in order to properly run.

If you've tried the above steps and are still running into the "black image" issue, please feel free to contact us and we'll get things sorted for you.